Effective Date: 09/01/2026
1. Made-to-Order Processing
Rilavere tempered-glass dimensional artwork is made after an order is placed. We normally process an order and hand it to the carrier within 2–3 business days after order confirmation. “Dispatch” means that the package has been handed to the carrier and valid tracking information has been created; it does not mean that delivery has been completed.
If a known event will materially delay dispatch, we will communicate updated information using the contact details associated with the order.
2. Shipping Destinations
We ship to the United States, Canada, and selected European countries. We offer free standard shipping to U.S. delivery addresses on orders over USD 60. Other applicable shipping charges are displayed at checkout. Actual availability depends on the countries or regions offered at checkout. If a destination is not available at checkout, we cannot accept an order for delivery to that destination.
3. Estimated Delivery Time
After dispatch, estimated standard transit time is 8–10 business days. Estimated total delivery is usually 10–13 business days from the order date, including the normal 2–3-business-day processing period.
Delivery estimates can be affected by destination, carrier operations, peak seasons, customs clearance, weather, and other events outside our reasonable control. We will provide available tracking information and communicate known material delays when reasonably possible.
4. Customs, Duties, and Taxes
Customers are responsible for import duties, customs fees, taxes, and related charges imposed by the destination country, unless a charge is expressly collected at checkout. Customs procedures may delay delivery. We do not control customs assessments or clearance decisions.
5. Tracking
When an order ships, we send tracking information to the email address associated with the order. Tracking updates are provided by the carrier and may take time to become active.
6. Lost or Missing Packages
If tracking shows Delivered but you have not received the package, check the delivery location, household members, building reception, and any carrier notice. Contact us within 14 calendar days after the delivered scan so we can review the available information and assist with a carrier investigation.
If tracking does not update for an unusual period or indicates that a package might be lost, contact us at support@rilavere.com with your order number.
7. Shipping Contact
Email: support@rilavere.com Company: Hong Kong Zhiwei Trading Co., Limited Address: Flat 1840, 13/F, Pang Kwong Building, No. 59 Hung To Road, Kwun Tong, Kowloon, Hong Kong