Effective Date: 09/01/2026
Hong Kong Zhiwei Trading Co., Limited (doing business as “Rilavere,” “we,” “us,” or “our”) operates https://rilavere.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit the Site, contact us, subscribe to marketing, or place an order.
1. Personal Information We Collect
Depending on how you interact with us, we may collect:
- Contact and order information, such as your name, email address, phone number, billing address, shipping address, order details, and customer-service communications.
- Payment and transaction information, such as payment status, transaction amount, billing details, fraud signals, and information provided by Shopify or our payment processors. Payment providers generally process full payment-card details on our behalf.
- Device and usage information, such as IP address, browser type, device information, pages viewed, interactions with the Site, referring URLs, and cookie or similar technology identifiers.
- Marketing information, such as newsletter subscription status, advertising preferences, campaign interactions, and your choice to opt in to or out of marketing.
2. How We Use Personal Information
We may use personal information to:
- process, manufacture, fulfill, ship, and support orders;
- coordinate production with our operating and manufacturing partners;
- process payments, refunds, fraud checks, and transaction disputes;
- provide customer service and communicate order or delivery updates;
- investigate damaged, missing, incorrect, or returned orders;
- operate, secure, troubleshoot, and improve the Site;
- measure Site performance and understand how visitors use the Site;
- send marketing communications when permitted, subject to your choices;
- show or measure advertising when permitted by applicable law and your privacy choices; and
- comply with legal, regulatory, tax, accounting, payment-network, and fraud-prevention obligations.
3. How We Disclose Personal Information
We may disclose personal information when reasonably necessary to the following categories of recipients:
- Shopify and ecommerce technology providers that host and operate our storefront, checkout, customer accounts, and related services.
- Payment processors, banks, and payment networks that process transactions, refunds, fraud screening, and disputes.
- Operating, production, and fulfillment partners that help us process orders, coordinate made-to-order production, provide customer service, manage delivery, and handle approved returns or refunds.
- Shipping carriers and logistics providers that deliver orders and provide tracking or claims support.
- Analytics, advertising, social-media, and email providers, if enabled, which may include Google Analytics, Meta services such as Facebook and Instagram, Pinterest, TikTok, Shopify Email, Klaviyo, or similar providers.
- Professional advisers, authorities, and other parties where disclosure is reasonably necessary to comply with law, enforce our terms, protect rights or safety, prevent fraud, or respond to lawful requests.
- A successor or transaction party in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business, subject to applicable safeguards.
We do not sell personal information for money. Some advertising or analytics activities may be treated as “sharing,” “targeted advertising,” or a similar regulated activity under certain privacy laws. Where required, we provide a cookie consent mechanism or a data-sharing opt-out method.
4. International Processing
We are based in Hong Kong and work with operating, production, fulfillment, payment, technology, and logistics providers in other countries or regions. Your personal information may therefore be processed outside the country where you live and may be subject to the laws of those locations. Where required, we take reasonable steps to use appropriate contractual, organizational, or other safeguards for international processing.
5. Cookies, Analytics, and Advertising
The Site uses necessary cookies and similar technologies for core storefront, security, cart, checkout, and account functions. If enabled and permitted by your choices, we may also use analytics and marketing technologies to measure performance, understand customer activity, attribute campaigns, and deliver or measure advertising.
You can manage available choices through our cookie banner, data-sharing opt-out page, browser settings, or other controls provided on the Site. Disabling necessary cookies may affect shopping functions. Marketing emails include an unsubscribe method.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer service, accounting, fraud prevention, dispute handling, and legal compliance. Retention periods may vary depending on the type of information and applicable obligations.
7. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no internet transmission or storage method is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information; receive a copy of certain information; object to or restrict certain processing; withdraw consent; or opt out of certain advertising, sharing, or marketing activities.
To submit a privacy request, email support@rilavere.com. We may need to verify your identity before completing a request. You may unsubscribe from marketing emails by using the unsubscribe link in the message.
9. Children’s Privacy
The Site is not directed to children, and we do not knowingly collect personal information from children in circumstances prohibited by applicable law. If you believe a child has provided personal information to us, contact us so we can review and take appropriate action.
10. Changes to This Policy
We may update this Privacy Policy when our practices, service providers, technology, or legal obligations change. We will post the updated version on this page and revise the Effective Date.
11. Contact Us
For privacy questions or requests:
Email: support@rilavere.com Company: Hong Kong Zhiwei Trading Co., Limited Address: Flat 1840, 13/F, Pang Kwong Building, No. 59 Hung To Road, Kwun Tong, Kowloon, Hong Kong